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Warranty Terms & Conditions

We are committed to delivering high-quality products and reliable service. Please read our warranty terms carefully for complete details.

Warranty Coverage & Periods

Royal Fans provides warranty on all major products against manufacturing defects under normal use and service conditions.

Royal Ceiling Fan & Pedestal Fan
5Years
Motor Warranty
Plastic Fans
(Louver, Bracket, Exhaust, False Ceiling, etc.)
3Years
Motor Warranty
AC/DC Fans
(Prime, i-Turbo, Lifestyle Series)
5Years
Motor Warranty
PCB Kit Warranty: 5 Years(For purchases after March 1st, 2024)
All Parts
(Remote, Capacitor, Gear Box, etc.)
1Years
Warranty
Warranty periods are valid from the date of purchase as per the invoice.

Key Highlights

Warranty is valid only for manufacturing defects.

Not valid for voltage fluctuation, wrong installation, or water seepage.

Only authorized service centers can provide warranty services.

Must purchase from authorized dealers only.

Proof of purchase required to claim warranty.

Important Note
Please review the complete terms and conditions below for details on what is covered, what is not covered, and how to claim your warranty.
View Terms & Conditions

Terms, Conditions & Exclusions

Please read the following terms carefully.

Terms & Conditions

  • 1. Warranty is valid only for the original purchaser.
  • 2. Warranty is provided only on presentation of the original invoice.
  • 3. The product must be installed and used as per the instructions provided in the user manual.
  • 4. Only authorized service centers or authorized contract workshops can provide warranty related services.
  • 5. Royal Fans reserves the right to repair or replace the defective part or product.
  • 6. This warranty is in addition to your statutory rights under applicable law.
  • 7. Warranty is valid for purchases made on or after March 1st, 2024.
  • 8. These terms are valid in Pakistan only.

What is Not Covered

  • 1. Warranty is valid only for the original purchaser.
  • 2. Damage caused by misuse, negligence or accidents.
  • 3. Damage due to voltage fluctuation or power surges
  • 4. Wrong connection, wrong installation, or water seepage
  • 5. Defected or over-range capacitor.
  • 6. Regular wear and tear.
  • 7. Unauthorized repairs or modifications
  • 8. Products used for commercial or industrial purposes.
  • 9. Physically damaged products or parts
  • 10. Market repaired PCBs.
  • 11. External appearance items such as cabinet, joints, scratches and aging.

Important Notes

If proof of purchase is not provided, the manufacturing date on the product will be considered as the purchase date.

Dealer Certificate Make sure to review before buying. Warranty is valid only if the fan is purchased from authorized dealers.

Disputes, if any, shall have jurisdiction of the courts of Gujrat.

Company holds the right to modify or update terms and conditions without prior notice.

Royal Fans is not liable for indirect, incidental or consequential damages related to the usage of our products.

Room Coolers

All ROYAL Room Cooler customers are eligible for one-year warranty valid from the date of purchase. This guarantee covers the Fan & the Water Pump of the cooler.

The company is responsible to repair the cooler FREE OF COST during the warranty period for any manufacturing defect.

However, the guarantee does not cover burning of the fan motor due to water seepage.

To avail the guarantee/warranty, the customer must provide the original warranty card/purchase invoice at the time of service.

How to Claim Warranty

Follow the simple steps below to claim your warranty and get your product inspected, repaired, or replaced (if applicable).

1
Contact Us
Reach out to our customer support via phone, WhatsApp or email.
›
2
Provide Details
Share your invoice, product model, serial number and the issue you are facing.
›
3
Inspection
Our technical team will inspect the product and confirm the issue.
›
4
Resolution
If covered, we will repair or replace the defective part or product.
Please ensure the product is accessible for inspection and the invoice is available.

Important Reminders

Warranty is valid only with original invoice and if the product is purchased from an authorized dealer.

Unauthorized repair or modification may voidthe warranty.

Warranty claims must be made within the specified warranty period.

Need help? Our support team is here to assist you.

View Terms & Conditions

Contact & Service Support

Royal support is available to assist with warranty-related queries and service requests.

Authorized Service Centres
Only Royal authorized service centres or authorized contract workshops should provide warranty-related services.
Warranty Assistance
For service requests, keep your warranty card and original proof of purchase ready.
Home Service
Available where applicable under Royal service policy.
Service Request
Share your product details and issue for support review.

Before You Contact Support

  • Keep the original warranty card and proof of purchase ready.
  • Share the product model, issue details, and any relevant purchase information.
  • Ensure the product is accessible for inspection.
  • Use only authorized Royal service personnel.

Service Policy Notes

Warranty card is not transferable and is not replaceable in the event of loss.

Warranty is effective for appliances purchased from an authorized Royal dealer and operated in Pakistan only.

Unauthorized repairs, modifications, or dismantling before approval may void the warranty.

Royal may impose additional charges or may refuse to attend products installed in inaccessible or hazardous locations.

For fan warranty claims, if proof of purchase is unavailable, the manufacturing date on the claimed product may be considered to calculate the warranty period.

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