Frequently Asked Questions

Yes. Products purchased from the official Royal Fans website are supplied as genuine Royal Fans products. Customers buying through a dealer should use an authorised Royal Fans seller and keep the original invoice or order confirmation. This proof may be required for warranty, service, exchange, or product-verification requests.

Yes, genuine products are covered according to the warranty terms assigned to their model and product category. The warranty period and covered components can differ, so customers should check the specifications, warranty section, invoice, and warranty card for the exact coverage before purchasing or requesting service.

Royal Fans advertises product delivery in Pakistan, subject to courier serviceability, stock availability, product size, and delivery restrictions for the destination. Customers should enter a complete address and active mobile number at checkout. Remote-area delivery, large-appliance handling, and any location exclusions should be confirmed before dispatch.

After dispatch, use the tracking number or link shared through the order update. The Royal Fans website currently provides access to TCS Express tracking, so customers can enter the courier consignment number there. Where another courier is used, follow the tracking instructions sent by Royal Fans with the dispatch confirmation.

Compare the intended room or usage area, product size or capacity, power source, rated consumption, installation type, controls, available space, and model-specific features. Customers should read the technical specifications rather than relying only on the product title. Royal Fans support can help compare shortlisted models before purchase.

Customers can contact Royal Fans through the website contact form, WhatsApp, the published UAN helpline, or info@royalfans.com. The website lists support hours from Monday to Saturday, 9:00 AM to 6:00 PM. Keep the order number, model number, purchase proof, and issue details ready for faster assistance.