• The item(s) is faulty, damaged or defective at the time of delivery.
• The item(s) does not match the original specifications of the product or is found to be not the same as you had purchased.
You must notify us within 3 days of delivery by writing to email@example.com or via WhatsApp or by calling at 111-ROYAL-1 in case you want to raise a dispute. Royal Fans looks at each dispute
on a case-by-case basis and tries to be fair to both parties.
You will be required to email or WhatsApp photographic evidence of the defective item at firstname.lastname@example.org within 30 days of purchase before any claims can be processed.
In case an item is found to be faulty or damaged, you will have to send the defective product back to Royal Fans within 15 days of purchase. Upon receipt and inspection, Royal Fans shall issue a replacement against the product(s) mentioned in the invoice.
There are certain scenarios where it is difficult for us to support exchanges. Such scenarios include but are not limited to the following:
• Exchange request is made outside the specified time frame.
• Product is damaged because of use or mishandling.
• The product has been tampered with.
• Anything is missing from the package including labels, original packing, and accessories.
Royal Fans does not offer a “Cash Refund” or “Money Back Guarantee” on purchased items.
• A “refund” may only be issued if:
• The customer cancels the order before Royal Fans starts processing the shipment.
• The item(s) does not match the original specifications of the product.
• The shipment has been delayed due to weather issues, logistic issues, political issues, etc., and the customer thinks that they do not need the products any longer.
In case of warranty Claims, the Service center or Area distributor is to be contacted.