RETURNS, EXCHANGE & WARRANTY POLICY

Royal Fans is committed to providing reliable products and a fair resolution process for its customers. This policy applies to all products purchased through www.royalfans.com.

1. Exchange Eligibility

Products may be exchanged within 30 days of purchase only under the following conditions:

•  The product was faulty, damaged, or defective at the time of delivery.

•  The product received does not match the original specifications of the product ordered.

•  The product received is different from the item mentioned on the purchase invoice.

All exchange requests are reviewed individually. Royal Fans aims to provide a fair resolution based on the circumstances of each case.

2. Reporting a Problem

Customers must report any damaged, defective, or incorrect product within 3 days of delivery through one of the following channels:

 

When submitting a claim, customers may be required to provide:

•  Order or invoice details.

•  A clear description of the issue.

•  Clear photographs or videos showing the product and the reported fault or damage.

Photographic evidence must be submitted by email or WhatsApp within 30 days of purchase before the claim can be processed.

3. Product Return and Replacement

When a product is confirmed to be faulty or damaged, the customer must send the product back to Royal Fans within 15 days of purchase.

After receiving and inspecting the returned product, Royal Fans may issue a replacement for the product mentioned on the original invoice. All replacements are subject to product inspection, verification, and availability.

4. Exchanges Not Accepted

Royal Fans may be unable to approve an exchange in the following situations:

•  The exchange request is submitted after the specified time limit.

•  The product has been damaged due to use, misuse, improper installation, negligence, or mishandling.

•  The product has been opened, altered, repaired, or tampered with by an unauthorized person.

•  The product is returned without its original packaging, labels, accessories, manuals, or other included items.

•  The product does not match the item originally supplied by Royal Fans.

•  The customer is unable to provide valid proof of purchase.

5. Refund and Order Cancellation Policy

Royal Fans does not generally offer a cash refund or money-back guarantee on purchased products.

A refund may only be considered in the following circumstances:

•  The customer cancels the order before Royal Fans begins processing or dispatching the shipment.

•  The delivered product does not match its original specifications.

•  The shipment is significantly delayed because of weather conditions, logistics disruptions, political conditions, or other circumstances beyond reasonable control, and the customer no longer requires the product.

Any approved refund will be processed after verification of the order and the circumstances of the request.

6. Warranty Claims

For product-related warranty claims, customers should contact the nearest authorized Royal Fans Service Centre or the relevant Area Distributor. Helpline, WA or webform for howm service

Warranty claims will be handled according to the warranty terms applicable to the specific product. Customers may be required to provide the original purchase invoice, warranty card, product serial number, and other supporting information.